personal finance manager
Fraud Awareness

Criminals constantly search for new and clever ways to obtain money and personal information from consumers. Each year, more consumers and businesses depend on computers, tablets, and smart phones to perform banking transactions and purchases, making cyber security and fraud vulnerabilities more prevalent. At TruMark Financial, protecting your information is a priority. We are committed to raising awareness and educating employees and members to protect confidential information.

Take action to protect your personal and financial information. Keep online and offline transactions secure by reviewing security alerts, recognizing common scams, and protecting your identity. Below are current scams to be aware of and how to reduce risk to you/your accounts:


Card cracking
Card cracking schemes target college students or recent graduates who are likely cash-strapped and the fraudsters use social media to do it. Here's how it works:

  1. A fraudster sends you a social media message to make quick cash
  2. Enticed by the promise of money, you provide the scammer a debit card, PIN, or online credentials, giving them direct access to your account
  3. The fraudster deposits a fake check in your account
  4. Money is withdrawn immediately at an ATM
  5. The fraudster gives the accountholder a kickback
  6. You call the credit union/bank to report a lost or stolen card or compromised credentials
  7. The credit union/bank reimburses the stolen funds to you
  8. You are now a criminal accomplice

Click here to view a short view about card cracking from the ​U.S. Postal Inspection Service. 

 Computer   Scam pop-ups
Pop-up scams occur when cybercriminals take over a web browser with a hard-to-close window declaring that your computer is infected with viruses and pressures users to call a phone number for help. The phone number connects to a call center where high-pressure salespeople demand remote computer access. After "finding" serious but fictional problems, the scammers ask for hundreds of dollars for equally fictitious or useless repair and security services.
Mobile deposit
Mobile deposit scams may happen when a person receives an offer for a free smartphone and is asked to provide their bank information for a supposed “credit check”. The fraudster uses that information to access the person's mobile banking app and then deposits a fraudulent check. The fraudster will withdraw cash against it before the financial institution spots the fake check, leaving the accountholder responsible for any funds withdrawn. 

Where to report scams
If you are approached by a scammer on the Internet, by telephone, or in-person contact local law enforcement through their non-emergency line. If you’ve received suspected fraud through U.S. mail, or if the mail was used in furtherance of a crime that began on the Internet, telephone, or in-person, report it to the U.S. Postal Inspection Service at or 1-877-876-2455. 

What to do if you fall for a scam
If you provided someone with your ATM/debit card, PIN, and access to your account you will be responsible for any funds withdrawn. If you suspect there may be fraud on your account you should contact TruMark Financial immediately at 1-877-TRUMARK.  

How can you protect yourself?
You should avoid these types of offers altogether. And as a best practice, you should always call to make sure deposited checks are cleared before taking money out, and should monitor your accounts on an ongoing basis. If someone offers you money to use your debit card and PIN number, don’t do it.

 Additional resources:


TruMark Financial helps students by creating products with them in mind. 


TruMark Financial helps students by creating products with them in mind.